Privacy Policy

This is the privacy notice of Fiction Explorer Ltd. Company number 11706767 registered in the United Kingdom.

Our registered office is at Suite 1 73d Main Street, East Leake, Loughborough, Leicestershire, England, LE12 6PF.


In this document, "we", "our", or "us" refer to Fiction Explorer Ltd.

“Website(s)” refers to, and/or

In the case of school or public library users, ‘you’ refers to the public library or school authority through which you are accessing our Website(s). We do not collect information on individual public or school library users, except for usage statistics.

Account manager refers to any administrator for an active multi-user subscription (i.e. school or public library). The account manager is responsible for setting up the account and can add and remove individual user accounts associated with the main multi-user subscription.


This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, sell, or disclose to a third party, any information collected through our Website(s).

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us at [email protected].

1. Data we process

We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:

Your identity includes information such as first name, last name, title, and other identifiers that you may have provided at some time.

Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication, including information about any changes to your account and data updates.

Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.

Technical data includes your internet protocol (IP) address if you have accessed our Website(s) from your local library or school. Your profile includes information such as your username and password, purchases where applicable, or orders made by you, feedback and survey responses. Library card details are only collected for the purpose of usage statistics (if you have logged in to our Website(s) using your library card) and do not include any personal data.

We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity.

However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.

2. If you do not provide personal information we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

3. Information we process because we have a contractual obligation with you

When you register for an account or free trial on our Website(s), buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our Website(s)

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information unless you withdraw your consent by instructing us at [email protected]. However, if you do so, you may not be able to use our Website(s) or our services further.

4. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you ask us to provide more information about our business, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at [email protected]. However, if you do so, you may not be able to use our Website(s) or our services further.

Specific uses of information you provide to us

5. External Content

Our website(s) contain links to other websites. Fiction Explorer Ltd is not responsible for the privacy practices and/or content of such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Information relating to your method of payment

Card payment information is never taken by us or transferred to us either through our Website(s) or otherwise. Our employees never have access to it.

At the point of payment, you are transferred to a secure page on the website of WorldPay. That page may be branded to look like a page on our Website(s), but it is not controlled by us.

7. Communicating with us

When you contact us, whether through our Website(s) or by e-mail or telephone, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our service.

We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.

8. Complaints

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our Website(s)

9. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our Website(s) are recorded.

Depending on the method you have used to login to our Website(s) we may record information such as your IP address or your email address for the purpose of collating usage statistics.

10. Data may be processed outside the European Union

Our Website(s) are hosted in the United Kingdom.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

Control over your own information

11. Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

12. Access to your personal information

At any time, you may review or update personally identifiable information that we hold about you, by signing into your account on our Website(s).

To obtain a copy of any information that is not provided on our Website(s) you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

13. Removal of your information

If you wish us to remove personally identifiable information from our records, you should contact us to make your request.

This may limit the service we can provide to you.

Other matters

14. Use of site by children

Our Website(s) are designed to be helpful to all readers whatever their age. We understand that children under the age of 16 may access our Website(s) via their school or local library. Where access to our Website(s) is granted through automatic IP recognition, automatic login via a unique URL or library card number the data collected is restricted to IP addresses or library card details to allow usage statistics to be collected. No personal data is collected where our Website(s) are accessed through either of these methods.

School users (including children under 16) can also login to our Website(s) using their email address and password if an account has been set up for them by the account manager. In these instances, we collect the name, email address and which account the user is associated with (for the purposes of collating usage statistics). We do not know the age of any users set up by their account manager.

All users (including those under the age of 16) can follow links to external sources provided through our Website(s). Children under the age of 16 that have accessed our Website(s) through their school or local library will be able to follow the links to external websites where permitted by the IT systems in place at these locations.

Whilst we take every effort to ensure that all links provided through our Website(s) are suitable for readers of all ages, responsibility for providing access to external websites for which links are provided rests with the account manager for the relevant multi-user subscription.

15. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

16. How you can complain

If you are not happy with our privacy policy or if you have any complaint, then you should tell us ([email protected]).

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

17. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  • to provide you with the services you have requested;
  • to comply with other law, including for the period demanded by our tax authorities;
  • to support a claim or defence in court.

18. Compliance with the law

Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

19. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our Website(s) on the day you use our Website(s). We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

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